Uya123 Privacy Policy – Your Personal Data Protection

1 Information We Collect

To enable uya123 to provide a secure, personalised, and high-quality service, we collect several categories of information from our users. This information is collected either directly from you or automatically through your use of the platform.

A. Information you provide directly:

• Full name, date of birth, gender, and national identity card or passport number.
• Email address, phone number, and residential address.
• Bank account details and digital wallet numbers (Touch 'n Go, GrabPay, etc.) registered for deposit and withdrawal purposes.
• KYC (Know Your Customer) documents such as a copy of your identity card, passport, or utility bill for identity verification purposes.
• Records of your communications with the uya123 customer support team.

B. Information collected automatically:

• Your IP address, device type, operating system, and browser type.
• General location information based on IP address.
• Platform usage data: pages visited, session duration, games played, and wagering patterns.
• Cookie data and device identifiers for security and internal analytics purposes.

2 How We Use Your Data

All personal data collected by uya123 is used solely for legitimate and transparent purposes. We will not use your data for any other purpose without obtaining your consent first, unless required by law.

The primary purposes for which your personal data is used at uya123 are as follows:

• Account management: Creating, verifying, and maintaining your user account on the uya123 platform.
• Transaction processing: Processing deposits, withdrawals, and other financial transactions securely and accurately.
• Identity verification (KYC): Meeting anti-money laundering (AML) legal requirements and age verification obligations.
• Platform security: Detecting, investigating, and preventing fraud, hacking, or unauthorised activity.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance.
• Authorised marketing: Sending promotional information, bonus offers, and platform updates — only to users who have consented to receive such communications.
• Responsible gaming: Monitoring usage patterns to identify users who may need responsible gaming support.
• Platform improvements: Analysing usage data to improve platform performance, design, and overall user experience.

3 Data Storage & Security

Uya123 takes a multi-layered approach to ensuring your personal data is stored securely and protected against any unauthorised access, disclosure, modification, or destruction.

The security measures we have implemented include:

• 256-bit SSL encryption for all data communications between your browser and the uya123 servers.
• Password storage using hashing one-way process that cannot be reversed to its original text.
• Strict access control — only authorised staff may access users' personal data, and every access is logged.
• Intrusion detection systems (IDS) and firewalls to protect our server infrastructure.
• 24/7 security monitoring by uya123's in-house cybersecurity team.
• Regular data backups stored across separate locations, also protected with encryption.

Your personal data will be retained for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable Malaysian law. Once retention is no longer necessary, the data will be securely deleted or anonymised.

4 Data Sharing & Disclosure

Uya123 will not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your privacy is a responsibility we take seriously.

However, there are certain circumstances where uya123 may share your data with necessary parties:

• Payment service providers: Required financial data is shared with authorised payment gateway providers (such as FPX, Touch 'n Go, GrabPay) solely for the purpose of processing your transactions.
• Law enforcement authorities: When required by court order, criminal investigation, or other applicable legal obligations in Malaysia.
• Regulatory body: To meet AML/KYC compliance requirements mandated by the relevant regulatory authorities.
• Technology service providers: Technical partners who assist us in operating the platform, bound by strict confidentiality agreements.
• Business transfers: In the event of a merger, acquisition, or transfer of uya123 business assets, user data may be transferred to a successor entity bound by this privacy policy.

5 Cookies & Tracking Technologies

Uya123 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for basic platform functions such as login, game sessions, and account security. These cookies cannot be disabled.
• Performance cookies: Collecting information on how users interact with our platform for internal analytics and improvement purposes.
• Functional cookies: Remembering your preferences such as language, region, and display settings to provide a more personalised experience.
• Security cookies: Helping identify suspicious activity and protecting your account from unauthorised access.

You can manage or block cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience of the uya123 platform.

6 Your Rights as a User

Under the Malaysia Personal Data Protection Act 2010 (PDPA), you as a uya123 user have certain rights regarding your personal data. uya123 is committed to respecting and facilitating the exercise of these rights.

7 Children's Data

The uya123 platform is an online entertainment service that exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from children or minors.

If we determine that personal data of a minor has been collected without valid parental or guardian consent, we will take the following steps immediately:

• Suspending the account in question without prior notice.
• Permanently deleting all related personal data.
• Reporting the incident to the relevant authorities where necessary.

8 Changes to the Privacy Policy

Uya123 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to users via:

• In-platform notifications on uya123 during your next login session.
• Notification emails sent to the address registered in your account.
• Update the "Last updated" date at the top of this page.

Your continued use of the uya123 platform following any changes to this policy constitutes your acceptance of the latest version of the Privacy Policy. It is your responsibility to review this page from time to time.

9 Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the uya123 data protection team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform.
• Support Page: Frequently Asked Questions (FAQ)

We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For data access or deletion requests, please provide sufficient identifying information so we can process your request accurately and securely.